Get straight answers to the roofing questions South Carolina property owners ask most, from leaks and storm damage to replacement costs, materials, warranties, and insurance claims. This page is here to help homeowners and business owners understand what their roof needs, what to expect from a professional roofing company, and how to protect their property through hurricane season and beyond. Collins Roofing and Repair has served Conway and the surrounding Horry, Florence, and Marion County communities for more than 15 years.
We handle roof installation, roof repairs, and complete roof replacements, plus residential roofing, commercial roofing, and waterproofing. Whether it is a single leak or a full tear-off and rebuild, our crews deliver workmanship built to stand up to South Carolina weather.
We are based in Conway, SC and serve property owners throughout the surrounding region, including Horry County, Florence County, and Marion County.
We have been protecting homes and businesses across South Carolina for more than 15 years. That experience shows up in accurate diagnoses, clean installations, and roofs that hold up season after season.
Yes. Collins Roofing and Repair is a licensed and insured roofing contractor in South Carolina, and we are happy to provide documentation before any work begins.
We do. Our team handles residential roofing for single-family homes as well as commercial roofing for offices, retail spaces, churches, and other business properties.
No. Roof inspections and written estimates are free. You will receive a clear scope of work and pricing with no obligation to move forward.
Call us at 843-428-5378, email info@theroofpro.com, or request a free quote through our website. We respond quickly, and urgent leaks are treated as a priority.
Start by requesting a free quote online or calling 843-428-5378. We will ask a few questions about your property and the issue you are seeing, then schedule a time to come out and inspect the roof.
A member of our team contacts you to confirm details and set an inspection time. After we assess the roof, you receive a written estimate that spells out the recommended work, materials, and pricing.
Most inspections are scheduled within a few business days. Active leaks and storm damage are moved to the front of the line so the problem does not spread.
Your address, the best phone number to reach you, and a short description of what you have noticed such as stains on the ceiling, missing shingles, or the roof age. Photos are helpful but not required.
It helps, but it is not always necessary. If you are available we can walk you through the findings on the spot. If not, we will document everything and review it with you by phone or email.
Yes. Every estimate is provided in writing so you can see exactly what is included, compare options, and keep a record for insurance or resale purposes.
Not at all. The inspection and estimate are free with no pressure. If you decide to wait or get other opinions, that is completely fine.
Look for active leaks, missing or curling shingles, granules collecting in the gutters, sagging rooflines, daylight visible in the attic, or a roof past the 20-year mark. We inspect and tell you honestly whether a targeted repair or a full replacement makes more sense.
Once a year is a good baseline, plus an extra inspection after any major storm or hurricane. Coastal humidity, heavy rain, and high winds across Horry, Florence, and Marion Counties wear roofing materials down faster than in drier climates.
We look at shingles or panels, flashing around chimneys and vents, valleys, ridge and soffit ventilation, gutters, and the decking underneath. When the attic is accessible, we also check for moisture, staining, and daylight.
Often, yes. If the damage is localized and the rest of the roof still has usable life, a repair is the smarter spend. We only recommend replacement when repairs would mean putting good money into a failing system.
Wind-lifted shingles, popped nails, cracked or missing flashing, dark algae streaks, heat blistering, and water stains on interior ceilings are the issues we see most often in coastal and Pee Dee area properties.
Yes. A pre-sale or pre-purchase roof inspection gives you documented condition plus a repair estimate, which is useful during negotiations and at closing.
Absolutely. If your roof is in good shape we will say so and give you a realistic timeline for when to start planning. We would rather earn your trust than sell you a roof you do not need.
Active leaks are treated as urgent. In most cases we can get out to assess and stabilize the problem within a day or two, and we will tarp or temporarily seal the area if a full repair has to wait on materials or weather.
Failed flashing, cracked pipe boots, lifted or missing shingles after high winds, clogged gutters backing water under the edge, and nail pops are the usual culprits. Humidity and heavy summer downpours expose weak points fast.
Yes. Sectional repairs are common and cost effective when the surrounding roof is still sound. We will show you the damaged area and explain why a partial repair does or does not make sense.
We do. Penetrations are the most common leak points on any roof, and correcting the flashing and sealing around them is a large part of the repair work we perform.
Move furniture and valuables away from the drip area, put down a bucket or tarp, and if a ceiling is bulging, do not poke it until you speak with us. Take photos of the damage for your records and any insurance claim.
We work hard to match color and profile as closely as possible. On older roofs, natural weathering means new shingles may look slightly different at first, though they typically blend over a season or two.
Most repairs are finished in a single visit, often in a few hours. Larger repairs involving decking replacement or extensive flashing work can stretch into a second day.
Most residential roof replacements are completed in one to three days depending on the size of the roof, the pitch, and how much decking needs attention. We give you a realistic timeline before we start.
Tear-off and disposal of the old roofing, inspection and repair of the decking, new underlayment, new flashing and boots, ridge and valley detailing, the new roofing material, and a full site cleanup.
We remove the old roofing in the vast majority of jobs. A tear-off lets us inspect the decking, correct hidden damage, and install a complete new system rather than hiding problems under another layer.
Yes. We stage materials carefully, use tarps and protective coverings around the perimeter, and run magnetic sweeps for nails once the work is complete.
You can stay home, though the work is loud. We do ask that you move vehicles out of the driveway so we have room for the dumpster and material staging, and to keep your vehicles clear of falling debris.
We stop and show you. Rotted or delaminated decking has to be replaced for the new roof to perform, and we will explain the added scope and cost before proceeding rather than surprising you on the invoice.
Yes. We handle new installations for new builds and additions, and we can coordinate with your builder or general contractor on timing and material specifications.
Our most common installations are architectural asphalt shingles and metal roofing systems, along with low-slope membrane systems for flat and commercial roofs. We will walk you through the options that suit your building and budget.
Quality architectural shingles perform well and remain the most popular choice, while metal roofing offers excellent wind resistance and longevity closer to the coast. The right answer depends on your roof pitch, exposure, and how long you plan to stay.
With proper installation and ventilation, expect roughly 20 to 25 years from architectural shingles in our climate. Heat, humidity, and storm exposure shorten that span on poorly ventilated or neglected roofs.
They can be an excellent choice. Metal handles high winds well and sheds water quickly, which matters during hurricane season. Material selection and proper fastening are critical in salt air, and we will spec accordingly.
Single-ply membrane and coating systems are typically the right fit. These systems are designed for standing water resistance and can be maintained and recoated to extend service life.
Yes. We help you review color and profile options, and we encourage you to consider how the choice works with your siding, trim, and neighborhood before you commit.
We do. Lighter reflective shingle colors, metal panels, and reflective coatings all reduce heat absorption, and correcting attic ventilation often makes just as much difference to comfort and cooling costs.
Yes. Storm response is a core part of our work in coastal and inland South Carolina. We assess wind, rain, and impact damage and prioritize properties with active water intrusion.
Look for missing, creased, or lifted shingles, granule loss in gutters, dented vents or flashing, and debris on the roof. A lot of storm damage is not visible from the ground, which is why a professional inspection matters.
Check ceilings and the attic for water, photograph any visible damage from a safe location, and call us for an inspection. Avoid climbing on a wet or damaged roof yourself.
Yes. When a roof is compromised and rain is coming, we can tarp and secure the area to stop water from entering while a permanent repair is planned.
As soon as possible. Prompt documentation strengthens an insurance claim and limits secondary damage to insulation, drywall, and framing, which is often more expensive than the roof repair itself.
It happens often. Wind can break the seal between shingle courses without displacing them, leaving the roof vulnerable to the next storm even though it looks intact from the curb.
We do, and we schedule by severity. Homes with active leaks and exposed decking are handled first, and we keep you updated on timing rather than leaving you guessing.
We can inspect the roof, document the damage with photographs and written findings, and provide a detailed estimate you can submit to your insurer. Claim decisions are ultimately made by your insurance company.
Dated photos of the damage, your inspection report and estimate, records of any emergency work such as tarping, and copies of all correspondence with your insurer.
That depends on your policy, your deductible, and the extent of the storm damage. Our job is to document the condition accurately so the claim reflects what the roof actually needs.
Not always. If the repair cost is close to or below your deductible, filing may not be worth it. We give you the repair estimate first so you can make an informed decision.
Yes. When scheduling allows, we are glad to be on site during the adjuster visit so the damage we documented is reviewed together and nothing is overlooked.
No. The scope is based on what the roof needs. Insurance simply affects how the project is paid for and how the paperwork is handled.
Timelines vary by insurer and are much longer after a major regional storm. We keep the roof stabilized and stay in communication while the claim moves forward.
Cost depends on square footage, roof pitch and complexity, material choice, the condition of the decking, and how many layers have to come off. That is why we inspect first and then give you a written number instead of a guess over the phone.
Size and steepness of the roof, number of valleys and penetrations, material selected, disposal of old roofing, decking repairs, and access to the property all factor into the final figure.
Yes. Your estimate breaks out the scope so you can see what is included and compare it fairly against other bids rather than trying to interpret a single lump sum.
Rarely. Very low bids often skip underlayment quality, flashing replacement, or proper disposal, and those shortcuts show up as leaks a few years later. We would rather explain our scope than cut corners to win a number.
Options can vary by project. Call us at 843-428-5378 and we will go over what is available and what works for your situation before you commit to anything.
The estimate holds for the agreed scope. The one common exception is hidden damage such as rotted decking found during tear-off, and we always review that with you and get approval before doing the extra work.
A patch can buy time, but roofing failures are usually about water management and detailing rather than surface appearance. Proper flashing, underlayment, and ventilation are what keep water out for the long term.
A week or two of lead time is typical for planned replacements, and longer during peak season or after major storms. Emergency repairs are handled much faster.
We reschedule rather than open a roof in bad weather. If a tear-off is already underway, the exposed area is dried in and secured before the crew leaves the site.
Crews generally start early to take advantage of cooler morning hours, especially in summer. You will know the expected arrival window before the day of the project.
It is genuinely loud, and hammering carries through the house. Dust and debris are managed with tarps and staging, and pets and young children are usually happier elsewhere for the day.
Yes. Debris is loaded out, the perimeter is cleared, and we run magnetic sweeps for nails across driveways and lawn areas before we consider the job complete.
You do not have to be, as long as we have access to the roof and the driveway. Many customers work as usual and review the finished job with us afterward.
You will have a direct contact for your project so questions get answered by someone who knows your roof, not passed around. You can always reach the office at 843-428-5378.
Yes. Collins Roofing and Repair handles residential roofing for single-family homes and commercial roofing for offices, retail buildings, churches, warehouses, and rental properties.
Commercial roofs are often low-slope and use membrane or coating systems rather than shingles, and the work has to be planned around business operations, access, and rooftop equipment.
We do our best to work around your operations so customers and staff are disrupted as little as possible. Let us know your constraints during the estimate and we will build the schedule around them.
Yes. We regularly work with managers and owners on rental and multi-unit properties, and we can provide documentation and photos suitable for owner reporting.
We do. Scheduled inspections and preventive maintenance are the cheapest way to extend the life of a commercial roof and avoid interior damage and downtime.
Yes. Larger properties with several structures can be assessed together, and we can phase the work so budgets and operations stay manageable.
Frequently. Older homes often need extra attention to decking, ventilation, and flashing details, and we account for that during the inspection rather than discovering it mid-project.
Waterproofing focuses on the layers and details that actually keep water out, including underlayment, flashing at walls and penetrations, valley protection, and sealing vulnerable transitions on low-slope areas.
Heavy rain, wind-driven water, and high humidity push moisture into places a roof surface alone cannot stop. Proper waterproofing details are what separate a roof that lasts from one that leaks in year three.
Keep gutters clear, trim branches back from the roof surface, have the roof inspected annually, address small repairs promptly, and make sure your attic is properly ventilated.
Yes. When gutters back up, water sits along the eave and works under the shingle edge, rotting fascia and decking. It is one of the most preventable causes of roof damage we see.
Not with high pressure. Pressure washing strips granules from shingles and shortens roof life. Algae streaks and moss should be treated with appropriate low-pressure methods instead.
Those streaks are usually algae growth, which thrives in our humidity. It is mostly cosmetic in the short term, but heavy moss growth holds moisture against the roof and should be addressed.
We do. A periodic inspection and tune-up catches lifted shingles, cracked boots, and failing sealant while they are still inexpensive fixes.
Yes. Our installations are backed by a workmanship warranty covering our labor. The specific terms are provided in writing with your project documents so nothing is left vague.
It is. Roofing materials carry their own manufacturer warranty covering the product, while our workmanship warranty covers the installation. You should keep documentation for both.
Common causes include improper repairs by unqualified parties, pressure washing, inadequate attic ventilation, and installing equipment or penetrations through the roof without proper flashing.
Call us at 843-428-5378. We stand behind our work, and we would much rather come back and look at something than have you wonder about it.
Yes. Fastening patterns, underlayment, and ventilation requirements exist for a reason, and following them is what keeps material warranties valid and roofs performing as designed.
You will receive documentation of the work performed along with your warranty information. Keep it with your home records for future resale or insurance needs.
Our team brings more than 15 years of South Carolina roofing experience, and that local knowledge shows in how we detail roofs for heat, humidity, and storm exposure.
We are based in Conway, SC and serve property owners throughout Horry County, Florence County, and Marion County, covering both coastal and inland communities.
Yes. Horry County is home territory for us, including Conway, Myrtle Beach, Socastee, Aynor, and Loris. Coastal wind and salt exposure shape how we spec roofs in this area.
We do. Florence County customers rely on us for repairs, replacements, and new installations, and many of our long-standing residential clients are in this area.
Yes. Marion County properties are within our regular service area for both residential and commercial roofing work.
Give us a call at 843-428-5378. Depending on the project and the distance we can often still help, and we will tell you honestly if you would be better served by someone closer.
Yes. We work on properties with limited access regularly and will discuss any staging or equipment considerations during the estimate.
Ask us during your estimate. We are glad to point you toward completed projects and reviews from customers in your area.
Call 843-428-5378, email info@theroofpro.com, or submit the free quote form on our website. Phone is the fastest route for anything urgent.
We aim to respond the same business day. Active leaks and storm damage are prioritized over routine estimate requests.
Yes. You will know your schedule, any change in scope, and when the crew expects to finish. We would rather over-communicate than leave you guessing.
Tell us directly and early. Most concerns are resolved quickly with a conversation and a return visit, and we prefer to hear it from you rather than read it later in a review.
We do. You can read customer reviews on our website, and we are happy to discuss similar projects we have completed in your area.
Yes. If water is entering your building, call us right away so we can stabilize the roof and prevent further interior damage.
Have your address ready, note what you have observed such as stains, drips, or missing shingles, and mention the approximate age of the roof if you know it. That helps us come prepared.
